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Frequently Asked Question

What do you do about holidays?

Our scheduled Holidays are: New Years Day, M.L. King Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day.  If your pick up day falls on a holiday, your service will be one day late and all service days thereafter will be one day late for that week.  If the Holiday Falls on Saturday or Sunday, service will not be affected.

What areas does Kirby Sanitation service?

Kirby Sanitation services the Greer, Taylors, Simpsonville, Lyman, Wellford, and Inman areas.  If you are interested in our service please contact our office to be sure we service your location.

What time should I put my trash cart out for pick up?

Trucks start running routes as early as 4 a.m.  It is your responsibility to make sure your cart is out for collection when the truck comes by.  For this reason we ask that all customers put their cart out for pick up the night before your service day to ensure that you receive service.

How does Kirby Sanitation bill?

All residential trash accounts are billed quarterly (every 3 months), and are billed in advance.

When is my trash bill due?

All invoices are due upon receipt. We accept cash, checks, money orders, credit card and debit card.  Statements are mailed to accounts not paid 30 and 60 days after invoice date.  Service will be suspended after accounts are 90 days past due and a $10.00 late fee added to the account.

What can I put in my trash cart for pick up?

We do not pick up oil, paint, tires, batteries, propane tanks, pressurized tanks, tvs, computers, printers, monitors or hazardous material due to the fact these items are not accepted at the landfill.

Can Kirby Sanitation pick my yard waste?

Yes, Kirby Sanitation offers yard waste collection to our customers on a prepaid basis at a rate of $1.00 per bag.  Please call the office to purchase your yard waste stickers and let us know if you have an excessive amount of yard waste (5 or more bags) so we can schedule to have it picked up in case there is not sufficient capacity to pick it up on route.  All yard waste must be securely bagged and limbs must be bundled.  Limbs must be cut into 18-inch lengths and have 2-inch or smaller diameter.  Bundles must not exceed 35 pounds.  Kirby Sanitation is not responsible for busted bags or the mess they make, so please do not over load your yard waste bags.

Can Kirby Sanitation pick up an appliance or furniture?

Yes, Kirby Sanitation also offers large item collection to its customers (washers, dryers, couches, etc.) however this cannot be done on route and requires a special trip to be picked up, so please call the office if you need to schedule a pickup.  The minimum charge for any large item collection in $50.00.

What should I do if all my trash will not fit into my trash cart?

Kirby Sanitation bases its prices on the amount of waste that will fit into a 96-gallon trash cart, and allow two trash bags outwside of the trash cart. If you still have additional garbage Kirby saniation will pick it up but, there is an additional charge or $1 per bag or $3 for a household trash cart. This will automatically be charged on your next bill. Please, do not over load your cart (250 lb. maximum) as this will result in damage to cart.  If you have additional trash on a regular basis and would like to have it picked up please call the office to make arrangements to receive an additional cart(s).

My trash cart is broken what should I do?

Please contact the office if you cart is broken and needs repair.  As long as your cart is not damaged from personal neglect, and your cart fails or breaks due to normal wear and tear there is no charge for any repair or replacement if it cannot be repaired.

My trash cart is dirty and stinks what should I do?

You are supplied with a clean trash cart when you start with our service and it is your responsibility to maintain its cleanliness.  When your service is terminated please return your cart in the same condition you received it.

Does Kirby Sanitation offer recyling service?

Yes, Kirby Sanitation does offer recycling service in selected areas. Kirby Sanitation is recycling #1 and #2 plastic, glass, paper, cardboard, and aluminum. Kirby Sanitation will supply you with an 18-gallon recycling bin and pick up your recycling 2 times a month. Click here for Recycling Schedule Please contact our office to see if recycling is offered in you area.

Can I use my own trash cart?

Yes, you can use your own trash cart in place or in addition to the trash cart Kirby Sanititation provides. However Kirby Sanitation is not responsible for loss or damange to your personal trash cart. There is a $3.00 additional charge if your cart is out in addition to the cart you were provided.