Privacy Policy and SMS Terms & Conditions

Effective Date: April 18, 2025

  1. Introduction

At Kirby Sanitation (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when interacting with our website or using our services.

By using our website or services, you consent to the data practices described in this Privacy Policy.

  1. Information We Collect

Personal Information You Provide Voluntarily:

  • Name
  • Email address
  • Phone number
  • Mailing or physical address
  • Payment details (for purchases or billing)
  • Preferences, feedback, and other voluntary submissions

Automatically Collected Information:

  • IP address
  • Browser type and device information
  • Cookies and tracking technologies (used for analytics and service improvement)
  • Pages visited, interaction data, and time spent on the website
  1. How We Collect Information

We collect information through:

  • Online forms when you sign up for services, request a quote, or contact us
  • Cookies and tracking technologies for analytics and website functionality
  • Customer service interactions (phone, email, chat)
  1. How We Use Your Information

Your information is used for the following purposes:

  • Providing Services: Fulfilling service requests, processing payments, and maintaining customer accounts
  • Customer Support: Assisting with inquiries and service-related issues
  • Communication: Sending service notifications, appointment confirmations, reminders, and promotional updates (with consent)
  • Improving User Experience: Analyzing website traffic and enhancing services
  • Legal and Security Compliance: Ensuring compliance with laws and protecting our rights
  1. How We Protect Your Information

We use industry-standard security measures to safeguard your personal data, including:

  • Encryption: Protecting sensitive information during transmission
  • Access Controls: Limiting access to authorized personnel only
  • Secure Storage: Protecting stored data from unauthorized access
  1. Sharing of Information

We do not sell or share your personal information with third parties for marketing or promotional purposes.

We may share information only in the following cases:

  • Service Providers & Contractors: To perform necessary business operations (e.g., payment processing, IT services)
  • Legal Requirements: If required by law, court order, or to protect our rights, property, or safety
  1. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve user experience. You can control cookie settings in your browser.

To opt out of targeted advertising, visit:

  1. Opting Out of Communications
  • Email Opt-Out: Click the “unsubscribe” link in any marketing email.
  • SMS/Text Opt-Out: Reply STOP to any message to unsubscribe.
  • Direct Requests: Email info@kirbyupstate.com to opt out of all communications.
  1. Access & Updates to Your Information

To update or correct your personal data, email us at info@kirbyupstate.com.

  1. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

  1. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the new effective date.

  1. SMS Terms & Conditions

Opt-In Verbiage (For Website Forms Collecting Phone Numbers)

If you submit your phone number through a form on our website, you consent to receive text messages as outlined below:

Opt-in Statement (For Website Forms)

“By submitting this form, you agree to receive text messages (including service notifications, appointment confirmations, payment reminders, and promotional offers) from Kirby Sanitation at the number provided. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy [https://kirbyupstate.com/privacy-policy] & Terms [https://kirbyupstate.com/terms].”

This opt-in verbiage meets all carrier compliance requirements and must be added to any form collecting phone numbers on Kirby Sanitation’s website.

Types of SMS Messages You May Receive

  • Service notifications
  • Appointment confirmations
  • Payment reminders
  • Marketing and promotional offers

Message Frequency & Costs

  • Message frequency varies based on service interactions.
  • Standard message and data rates may apply, depending on your wireless plan.

Opt-Out Information

  1. Contact Information

Kirby Sanitation
PO Box 1116
Greer, SC 29652
Email: info@kirbyupstate.com
Phone: 864-848-1968